Agile Serbia Scrum Master Wanted

This role is often described as a hero, guru, superman, a leader, a servant, a problem-solver, an empath, and a great communicator? Hm, this really sounds like a superhuman, doesn’t it?

Let’s go a few steps back.  Who are we to be looking for such an extraordinary persona?

We are a group of enthusiasts who believe in progress, knowledge, continuous education, and the power of a team. That’s why we got hooked on Agility and we have been living and breathing Agile for over a decade now. From interactive workshops, meet-ups, webinars, podcasts to courses and conferences we have been helping companies and individuals on their way to Agility.

We are looking for a Scrum Master (Yes, that super-human description from the beginning is the Scrum Master, a pivotal role in a Scrum team).

We are Agile Serbia and you are the Scrum Master, with a desire and a firm plan to become an Agile Coach. And we can support you with that. Our pool of trainers, coaches, and Agile professionals is here to help you to further develop your coaching skills, and our cooperation with notable certification bodies can help you get closer to reaching that goal.  We are here to help you become proficient in coaching and mentoring and to learn how to help people and companies to figure out the right solutions for their challenges.

Now, that we’ve established who you are, let’s see where your magic really lies:


  • You coach team members, proactively eliminating barriers and facilitating team delivery on sprint goals
  • You are charged with ensuring all scrum-based activities are completed in a timely manner, this includes: defining and organizing Scrum roles, sprint planning, daily scrum/ standups, sprint reviews, and sprint retrospectives.
  • With other Scrum roles (Product Owner and Team) you review and develop the scrum artifacts including product backlog and sprint backlog. With this inseparable duo, you are responsible for keeping Scrum moving, and continuously reporting on developments, celebrating successes, and defining, understanding, and resolving roadblocks.
  • You operate flexibly, and you are open to opportunities for the Scrum team to reflect on and improve their process and outcomes.


To put it simply, you are our go-to person for applying scrum to produce high-quality work. Your duties include removing impediments and coaching team members on Agile methodologies.


This is what we are looking for in you:

  • Experience in a scrum master role
  • Excellent presentation skills
  • Excellent knowledge of Scrum techniques and artifacts (such as the definition of done, user stories, backlog refinement)
  • Good knowledge of other Agile frameworks (Kanban, Scrumban, LeSS)
  • Excellent communication and servant leadership skills
  • Problem-solving and conflict-resolution ability
  • Coaching aspirations
  • Outstanding organizational skills
  • Interpersonal skills and patience
  • Degree in Computer Science, Business or similar field


We know that you are not superhuman, and we are not expecting you to be. You are an energetic and proactive changer, mentor, and teacher who is good with people and happy to learn and err with us.

We are eager and impatient to meet you, so contact us now at:


Deadline: 31.12.2021.

Office Location: Belgrade

Outsourcing Business Development Manager


Puzzle Software is a team of passionate and dedicated IT and Agile professionals devoted to deliver excellence in software solutions and services. We provide custom software development services, our teams also work on several start-up projects, developing solutions for our clients, adjusted to their needs.

The IT industry is one of the biggest in the world, but the most impressive thing about it is ability to make changes, making everything digital and available for all. From that perspective we started our journey.

We change the world and create virtual not only for the clients, because we work on our own projects, startups created by Puzzle Software. Another tool that we also use to improve software industry and digital products is Agile education and certification, with customized coaching and mentoring programs.


After 10 successful years we would like to boost our projects, nurturing our relations with trusted partners as well as with our great consultants. That’s why




Business Development Manager


What do you need to become our SuperHero? The biggest advantage is proven experience in hardware, software, B2B or SaaS sales. Asset could be also proven sales or customer success experience. You should be well-familiar with the IT market and industry in Serbia and Belgrade.

We imagine you as a young or mid-age, ambitious and established person, with the entrepreneurial spirit. You should be a graduate from Faculty or have a bachelor’s degree in relevant subject. Due to frequent traveling you should be an active driver with B driving license.

Speaking about skills, especially soft, it will be of crucial importance to have excellent communication and negotiation skills. Excellent time management and planning skills, with proactive and problem-solving attitude are additional asset.  Knowledge of CRM software and MS Office (MS Excel in particular) are also one of your strong skills.

By personal characteristics you should be extroverted, communicative and witty. You should have strong negotiation and presentation skills, the ability to gather and process information related to market research, emerging trends and analysis of successes and failures. Fluent in English, speaking and writing.

Our team member should be social network influencer, strong in communication with the community. From that perspective you should know IT trends, to be in line with them, and to have strong interaction with the IT community.


If everything so far is suitable for you, let us introduce you with some of your main responsibilities You will have to work closely with our CEO and the rest of the team, to develop a growth strategy focused both on, financial gain and customer satisfaction.

Your role will be more human-related, but you should conduct research to identify new markets and customer needs. Regarding administration part, you should arrange business meetings with prospective clients and take leadership role in negotiating and execution of future agreements, same as keep records of sales, revenue, invoices etc.

You will be the face of our company in our business relations, so, you should promote the company’s services addressing or predicting clients’ objectives. Building strong and successful relations, you should provide trustworthy feedback and continuous support to our clients. Also, to build long-term relationships with new and existing clients and stakeholders.


This is how we see you, and here we are! Small and friendly team, waiting for you to join us ‍

Why should you become a part of us? We are aware of your value for our team and future development, so we offer a set of attractive benefits. First of all, a job in a small team released of corporate structure, with half less pressure than in a traditional sales team, and self-organization without micromanagement.

You will have amazing developing opportunities in terms of bonuses and learning, improving your career level and personal skills. Above all, an opportunity for a gain in the profit share in the outsourcing branch, same as the ability to work with Offshore clients (USA, Canada) and from Europe.

An attractive benefits’ package is part of our deal, modern workplace, friendly team and warm environment as well!


Sounds promising to you? Do not hesitate to contact us, submit your application by email We are already waiting to meet you! ✅

MatchAbout Business Developer wanted

MatchAbout is originally from Serbia, one of the babies created and developed within strong and innovative domestic IT community.  This is the product designed by Puzzle Software, as a home brand of our company, with a goal to make digital revolution in the industry of events.

In 2017, we started brainstorming ideas for an event management business innovation. We had experiences on our side and some amazing ideas how we would like to change the world. At least when it comes to events and exhibitions. This is how our story started.

MatchAbout has grown up over last two years, bringing innovations to the industry of events, enabling organizers to make more creative and more engaging content. Identifying the biggest challenges, we developed features helping organizers in so many ways to bring change to their events, no matter of industry they belong to or the impact they would like to make.

This is what we’ve achieved so far. But we want much more, because opportunities are endless, as well our ambitions. That’s why we share this story with you, since




Business Developer

Let’s talk about you! What kind of super-powers we believe you should have? We believe you should have proven working experience as a business development manager, salesman or a relevant role in IT sector. Hands-on experience in sales and an ability to deliver excellent customer experience are essential.

More than that, we would really appreciate your skills such as knowledge of CRM. Understanding of sales performance metrics and analytic is more than welcome. In addition to numbers, you will work with people a lot, and it is really important if you have excellent communication, presentation and negotiation skills. You will buy us with previous start-up experience.

We imagine you as an extroverted, friendly and witty person, able to speak and write in English like a PRO. You are our match if your passion are technology and apps, you consider yourself an influencer and love to nurture and develop relationship with the community.

You will travel a lot, so we recognize you as a young and ambitious person. Well-organized and informed about events in Belgrade and beyond and big plus if you have event management in your previous employment history. Your credentials are either from Economics, FON, ETF, Philosophy, Philology, etc or a Bachelor degree in relevant subject.

Understanding difference between Star Wars and Star Trek brings you a big plus!


So, for what kind of adventures you will be in charge? Your main duty will be to develop and manage a portfolio of accounts to achieve long-term success of our start-up. You should also be a wizard in building relationship with clients, acting as the point of contact and handling customers’ individual needs. Having in mind clients’ business needs and expectations, you will be actively working on product development and business strategy with the rest of the team.

From your communication and human side, you should generate new business using existing and potential customer networks. You will be the face of our story so you will have to resolve potential problems and provide solutions to customers in a timely manner. During our office hours you should juggle with marketing team to stay on the same track.

Did you find yourself here? Great! Because we are waiting for you to join us.

Why should you join us and become the perfect match for MatchAbout? It will be a unique opportunity to work in a small team, within a stress-released and fast-paced environment. You will enjoy in self-organization without micro-management, with great opportunities for promotion in terms of bonuses and self-improvement.

Your will have one of the main roles within a promising start-up MatchAbout that tends to expand to the world market. Working closely with the team buddies from a proactive product and marketing team. Beside the ability to contribute to the app’s future development and its market impact, you can attend various global and regional events, develop your career and skills.

An attractive benefits package, modern workplace and a shared passion for giving our best every day are part of our deal as well!


So, what do you say? Do not hesitate to contact us, submit your application by email We are already waiting to meet you! ✅

The month of Innovations – MatchAbout app star of the Decembers events

Every month of the year has its charms and the time that is dedicated for. December was a month of innovation. The way how we achieved it is our tool that has succeeded in bringing together the seemingly incompatible as an official event application – MatchAboout app!

HR Week, Congress for Air Conditioning, Heating and Cooling (KGH), and GamesCon are events from different industries. All they had hundreds of visitors, creative organizers, numerous activations, and of course positive feedback from all participants. The common thing for all these events is the MatchAbout.

HR Week was organized for the first time and brought together the most recognized experts from the HR world. The enviable number of connections and direct messages are exchanged throughout the app, making communication much more efficient. Participants were always fast informed about a change of agenda or logistical data, they shared materials and presentations of the most senior lecturers. With the opportunity of Q&A sessions, posting in a real-time, MatchAbout has shown all its advantages.

KGH (International HVAC&R Congress and Exhibition), on the other hand, is an event that represents a traditional event. With a tradition of over 50 years, it has hosted the most eminent experts in the field of air conditioning, heating, and cooling. Some of the world’s most famous experts in one area have shown they are still very innovative, using most of MatchAbout. Additionally, activations of the whole event were available virtually through Event Wall.

Match About was involved in one fun event – GamesCon, which is the most massive manifestation of gaming and virtual entertainment, and gathers thousands of participants. The organizers of GamesCon have top creative skills, so they had put together fantastic activations that have delighted all participants. Through MatchAbout, visitors used to play, search for treasure, resolve puzzles and win valuable prizes.

As the end of the year is becoming more closer, it’s the right time to sum up our impressions – given the season’s success, Match About has many things to celebrate.

The December’s activities of the Match About started in the spring with the fourth Agile Serbia Conference, that followed by Bizit, Westm, FMGC Summit, and other events. MatchAbout also played the role of the official application on each of these events.

We won’t stop here before the festive atmosphere begins, plans and the schedule for the next season are largely set. If you want your event to be different from others, MatchAbout is your perfect choice, and we look forward to seeing you in the future! 😊

8th Agile Month – Twice more Agile!

The 8th Agile Month has been finished 12th of June 2019, with 4th Agile Serbia Conference. This time, Agile education took three months to be held, April, May & June, that’s why we call it Agile Month Spring!

There were five certified coursesCertified Scrum Master and Certified Product Owner, twice both, in April and May, and Certified Agile Leadership course. Petri Heiramo prepared Agile and Scrum practitioners for their future certification and improved their skills with games and examples from practice, while Olaf Lewitz inspired leaders to become more Agile.

During same period there were five onsite trainings, introducing our reputable clients and their teams with various topics, starting from Introduction to Agile and Scrum, through Scrum Master and Product Owner role to Kanban.

Summary of whole season dedicated work in Agile and Scrum education was Agile Serbia Conference, with its topic – Agile, In & Beyond IT, bringing great tech and business development topics. At the conference were about 600 participants and 13 speakers, Agile and IT experts from all the world. Keynote speaker and star of the conference was Jeff Sutherland, the founder of Scrum! The official app of the conference is MatchAbout, where you can find all the materials from the lectures.

Day before the biggest Agile event in this region – Agile Serbia Conference, Agile Serbia organized PreConference Day, the first event of its kind regarding Agile.  The goal was to provide a chance for all interested to learn more about Agile and to give them opportunity to do that for free!

Next Agile Month Autumn is coming soon, so you may expect the best Agile education as a support of your personal or team’s development for business or organizational improvement.

Retrospective look at our year of 2018!

We are coming to an end of remarkable year in every single view for Puzzle Software, whether we are speaking about software development or Agile field of our business. Our puzzle has really grown this year, so it’s the right moment to do the retrospective of a year, because we’ve done many things to remember!

Let’s start from the beginning. This year we started with new projects, our business portfolio become richer with 2 reputable clients, we made 2 market breakthroughs in this year, with our MatchAbout startup and with USA based company. Furthermore, there are successes with Agile education expressed through courses, trainings and events we organized. Brief overview, but very content year.

There are some significant milestones when it comes to software development field, we are very proud. The first one is our start-up project MatchAbout, is a universal global platform that enables networking from event to event and in between, without any limits, enabling users to collect contacts, materials, and any other valuables from event to event. Designed to boost events activities and to help organizers and stakeholders to find mutual interest, Match About had a premiere this year, even more it was official application at several events: 3rd Agile Serbia Conference, SEE IT Summit, PyCon Balkans 2018 and SuperVoice Talent contest! Still, performance becomes more better and better with every single day, so for the next year we expect real impact on our market and beyond.

The second Puzzle’s precious milestone is our company in USA, based in Fenix, Arizona! We are present at US market since 2015. working on Cloud Migration Consulting and Software Development services. In 2018. we founded our company there, which is the most important step forward for the future and our business plans and development.

When it comes about Agile there are many facts which made this year one of those you have to be proud. Agile Serbia organized 2 Agile Months, in April and November, with 13 certified public courses within this manifestation. Agile education lasted whole year, beside Agile Months, so we organized 15 onsite trainings. According to statistics we had over 400 participants on our courses this year, who came from 11 different countries, not just from SEE region, but Europe and even beyond. The crown of our Agile education work is 3rd Agile Serbia Conference, organized on 27th of April in Belgrade, with the topic “Agile, Leadership & Software Development”. We gathered more than 500 participants from 12 different countries, 20 speakers on 3 stages with Agile Bob as a Conference keynote. This success inspired us to move forward for the next year and to prepare new surprises!

The most important Puzzle’s value are people, our team has grown in 2018. as well, and we intend to stay on that track. Combination of youth and experience join our team during this year, they brought a wealth of knowledge about products and best practices. We have ongoing projects and ideas we are diligently working on it for the next 2019, same as willingness to continue with boosting ideas of our employees.

We look forward to the next year and challenges ahead, all challenges accepted because we strive to create virtual world with plenty of benefits!

7th Agile Month – What to expect in November 2018

We are proud to say that 7th Agile Month is right behind the corner! During this Agile Month, we have five Certified Courses.

For the first time, we are organizing an Advanced Certified Scrum Master Course! A-CSM is an online, guided mentoring and coaching program created by Certified Enterprise Coaches® (CEC) for Scrum Masters and Agile Coaches looking to further develop their knowledge and skills. It’s a 6-week iterative program, where the learning focus is based on your real-life challenges, divided into phases and customized to the needs of experienced Agile practitioners.

Together with our Certified Scrum Trainer, Petri Heiramo, we are organizing Certified Scrum Master Course, Certified Scrum Master Course – Extended and Certified Scrum Product Owner Course. Also, with Agile Coach, Olaf Lewitz, we are organizing Certified Agile Leadership I Course. All the participants will get an internationally recognized certificate, issued by the Scrum Alliance.

In the following Agile Month, we will continue to provide the best education in the field of Agile Development.

[MEET-UP] Architectural Challenges on start-up project – MatchAbout

In Puzzle Software, entrepreneurial and innovative thinking is enhanced and new ideas are encouraged! Since 2014, we have the Start-Up Corner to support start-up projects and currently, we are working on one of them – MatchAbout!

MatchAbout ( is an application for networking and engagement at events without any limits. Last month, at the 3rd Agile Serbia Conference, we launched the beta version of MatchAbout app and gained first traction and feedback from the participants. The App was built using Java, Java Script and .Net technologies.

Naturally, we have faced some the challenges building the app. Therefore, we decided to organize a meet-up, and to share with our community challenges that we have encountered. The topic of the meet-up is “Architectural challenges on the start-up project – MatchAbout”. Our intention is to create a discussion among our guests and our development team where we can share the challenges that we have encountered and how we overcame them. Those challenges might be common on similar projects.

The meet-up will be held on the 31st of May 2018 at Puzzle Software.

The meet-up is intended for senior and architect programmers who have experience in Java and .Net technologies. If you are interested in participating, you can send us your details at  Please note that the number of participants is limited.

Details about the meet-up:

  • Topic of the meet-up: „Architectural Challenges on the start-up project – MatchAbout
  • Target audience: senior and architect programmers with experience in Java and .Net
  • Date & Time: May 31st, 2018, 18:00 p.m.
  • Address: Puzzle Software – Crnotravska 27
  • Contact person:

Agile Month – April 2018 is officially done!

6th Agile Month has just ended. More than 70 people were certificated as Scrum Master, Product Owner and Agile Leader! We organized Certified Scrum Master Course, Certified Scrum Product Owner Course, and for the first time in the region, a 3-day Certified Scrum Master Course – Extended with Certified Scrum Trainer – Petri Heiramo. In cooperation with two Agile Coaches – Olaf Lewitz and Christine Neidhardt, we organized Certified Agile Leadership Course. Also, we had two Advanced Trainings – “Agile Requirements & User Stories” and “Agile Planning & Estimating”, with our experienced Agile Coach, Zoran Vujkov.

The final event of the 6th Agile Month was the 3rd Agile Serbia Conference!

3rd Agile Serbia Conference was held on the 27th of April 2018, in Belgrade. There were more than 500 participants from 10 countries! 20 renowned Agile & IT experts performed lectures, interactive discussions and workshops on three stages (EPIC, DEV and EXE stage). There was also an Agile Coaching Corner, space for chat among Agile coaches and participants. All attendees used the MatchAbout app for meeting people and building their network at events. The app is a product of Puzzle Software.

We are more than proud because the Agile Serbia Conference is the biggest Agile & IT event in the Balkans region! Every year we try to be better, and every year we have very positive feedback from our participants and speakers! Bob Hartman, the keynote speaker, said: „I don’t remember the last time I was at a such a well organized event. The content was great, and the treatment that the lecturers received was truly incredible. Honestly, I wasn’t expecting such great rankings. I will definitely have a problem with future events, because I will be comparing them to Agile Serbia Conference!“

Our mission is to enhance Agile community in Serbia and the region. We hope that you will find your place in the next Agile Month – November 2018.

6th Agile Month – April 2018

6th Agile Month is right behind the corner! During this Agile Month, we have four Certified Courses, three Advanced Trainings and the 3rd Agile Serbia Conference!

For the first time, we are organizing a 3-day Certified Scrum Master Course – Extended!  Also, in cooperation with our Certified Scrum Trainer, Petri Heiramo, we are organizing Certified Scrum Master Course and Certified Scrum Product Owner Course. Together with two Agile Coaches, Olaf Lewitz and Christine Neidhardt, we are organizing Certified Agile Leadership Course. All the participants can get an internationally recognized certificate, issued by the Scrum Alliance.

In this Agile Month, for the first time, we are organizing Agile Retrospective Masterclass with Marc Loffler! Our Agile Coach, Zoran Vujkov, will deliver two one-day Training from Continuing Agile Education program: Agile Requirements & User Stories and Agile Planning & Estimating.

The final event in this Agile Month will be the 3rd Agile Serbia Conference! This is the biggest Agile & IT event in the Balkan region, and it will be held on the 27th of April 2018. Renowned experts from “Agile, Leadership & Developers” world will be waiting for you, on three stages and at the Coaching Corner. The keynote speaker will be Bob Hartman, known as “Agile Bob”! The applications are in progress, more information you can find on this link.